Introduction
First Dial Healthcare Ltd respects your privacy and is committed to protecting your personal data.
Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in other ways.
This privacy policy will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.
THIS PRIVACY POLICY MAY BE UPDATED
It is important that you read this privacy policy and any future updated privacy policy we may provide on specific occasions when we are collecting or processing your personal data so that you are fully aware of how and why we are using your data.
This privacy policy supplements other notices and privacy policies and is not intended to override them.
First Dial Healthcare is responsible for your personal data and may be referred to as “we”, “us” or “our” in this privacy policy.
CHANGES TO YOUR DATA ANDYOUR DUTY TO INFORM US OF CHANGES
We review our privacy policy regularly. It is important that your personal data is accurate and up-to-current. Please do not hesitate to inform us if your personal data changes during your relationship with us.
INFORMATION ABOUT THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. By clicking on those links or enabling those connections, third party websites may collect or share data about you. First Dial Healthcare Ltd does not control these third-party websites and are not responsible for their privacy statements.
INFORMATION ON THE DATA WE MAY COLLECT ABOUT YOU
Personal data: this is information with which you can be identified. It does not include anonymous data where the identity has been removed. These personal data include:
- First name, maiden name, last name, username or other identifier, marital status, title, date of birth and gender.
- Billing address, bank account, payment card details and delivery address if you make any purchase, email address and telephone numbers.
- Website data includes browser plug-in types and versions, operating system and platform, internet protocol (IP) address, your login data, browser version type, time zone setting and location, and other app on the devices you use to access this website.
- Other data are the username and password, purchases or orders made, survey responses, feedback and preferences.
We may analyze your data, use and share them as aggregated data, statistical or demographic data for any purpose. Aggregated data are usually anonymous data derived from your personal data but is not considered personal data such as calculating the percentage of users accessing a specific website feature, by law this data will not directly or indirectly reveal your identity.
If this analyzed data is combined with your personal data so that it can directly or indirectly identify you, it will be treated as personal data which will be used in accordance with this privacy policy.
DATA WE DO NOT COLLECT
We do not collect the following part of your Personal Data:
Your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, health and genetic information, and biometric data, criminal convictions and offences.
HOW WE USE YOUR INFORMATION
We use information held about you in the following ways.
To provide our services:
- To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products, and services that you request from us.
For marketing and communication purposes:
- To provide you within formation about other goods and services we offer that are similar to those that you have already purchased or enquired about.
- To notify you about changes to our services.
- To ensure that content from our site is presented in the most effective manner for you and your computer.
For internal business purposes:
- To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes.
- To improve our site to ensure that content is presented in the most effective manner for you and your computer.
- To allow you to participate in interactive features of our service, when you choose to do so.
- As part of our efforts to keep our site safe and secure.
POSSIBILITY OF A CHANGE OF PURPOSE
Your personal data will only be used for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
We will comply with the required rule and law should we need to process your personal data without your knowledge or consent.
DISCLOSURE OF YOUR INFORMATION
We may share your personal data with:
- Any member of our group, which means our subsidiaries, our ultimate holding company, and its subsidiaries.
- Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you.
- Analytics and search engine providers that assist us in the improvement and optimization of our site.
- Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We may also disclose your personal data to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If First Dial Healthcare Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of First Dial Healthcare Ltd, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
YOUR RIGHTS
You have the following rights regarding your personal data:
- Access: You have the right to request a copy of the personal data we hold about you.
- Correction: You have the right to request correction of any inaccurate or incomplete data.
- Deletion: You have the right to request deletion of your personal data where there is no good reason for us to continue processing it.
- Objection: You have the right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.
- Restriction: You have the right to request the restriction of processing of your personal data.
- Transfer: You have the right to request the transfer of your personal data to another party.
To exercise any of these rights, please contact us at admin@firstdialhealthcarelimited.co.uk.
Exercising your right is free but we may need some information from you. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
DATA SECURITY
There are security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We take reasonable steps to protect your personal data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no internet or email transmission is ever fully secure or error-free. In particular, email sent to or from our site may not be secure. Therefore, you should take special care in deciding what information you send to us via email.
In case there is any suspected personal data breach, you will be notified and any applicable regulator of a breach where we are legally required to do so.
DURATION OF DATA RETENTION
Your personal data may be retained for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.
We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
When you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing, tax and warranty purposes. We may also keep a record of correspondence with you for as long as is necessary to protect us from a legal claim. Where we no longer have a need to keep your information, we will delete it.
Please note that if you unsubscribe from our marketing communications, we will keep a record of your email address to ensure we do not send you marketing emails in future.
In some circumstances we will anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
CHANGES TO OUR PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy.
